2022 Healthcare Advocate Summit Independent Advocate of the Year
Free 15 min Intro Call
Years of Experience
In-Person & Virtual Support Available
I have been in and around the healthcare industry my entire professional career. I have been a licensed Emergency Medical Technician for over 31 years, providing patient care in for-profit and nonprofit settings. I hold a degree in accounting from The University of Alabama at Birmingham. I spent 14 years working for Alabama's largest health insurance provider, conducting reimbursement audits for both private and governmental insurance. I have also worked for the state's most extensive hospital system, reimbursing clinical trials. I have set foot inside almost every hospital in Alabama and have also done work in various hospitals across the country. My time as both a provider of healthcare and on the business and insurance side of healthcare has led to a vast experience dealing with the many players in our healthcare systems. I am also a cancer survivor and understand how it feels to be in a patient's shoes. Additionally, my daughter was found to have a tumor at the age of 7 months. Her path to recovery took many twists and turns, including a misdiagnosis, major surgeries, chemotherapy treatments, proton radiation treatments, a stem cell transplant, more blood transfusions than I could count, and a temporary, 6-month relocation 900+ miles away from home for her care. Through all of these experiences, I have seen the good, the bad, and the ugly of healthcare. It is this life-long experience that sets me apart.
I listen to your situation and the concerns you are having with your healthcare experience. From there, I develop a plan to improve your healthcare experience. I discuss my plan with clients to ensure I am not missing anything and to let them know more details of my approach. I am available outside of normal business hours because I understand that your health doesn't operate on a 9 - 5 schedule.
During our intro call, I will listen to you to learn about your situation and what concerns you. From there we will discuss how I can help improve your healthcare experience. You can ask me questions about the services I provide. The goal of this call it determine if I am a good fit for your scenario and develop an understanding of my process.
Sun Back Moon, LLC - Private Patient Advocacy & Healthcare Solutions
2020 - Present
Alabama and Nationwide
Providing independent patient advocacy services for clients across the USA. Focusing on improving the overall healthcare experience. From attending in-person appointments with clients to bill reviews and everything in between.
Blue Cross and Blue Shield of Alabama
2000 - 2014
Conducting healthcare reimbursement audits of both Blue Cross and Medicare providers.
University of Alabama at Birmingham
Bachelor of Science in Accounting
Board Certified Patient Advocate (BCPA)
Emergency Medical Technician (EMT)
AHA Basic Life Support Instructor
LEAN Six Sigma Green Belt
Nationally Certified Emergency Medical Technician (NREMT)
Basic Life Support for Healthcare Providers (BLS)